Patience
What are three signs of impatience?
Patience
What can you do to improve your patience:
Patience
What is Interpersonal Patience?
Patience
We feel impatient when something doesn’t go according to:
1 out of 6
Empathy/Listening
Which of the following is a way to fully understand what is being communicated?
Empathy/Listening
How do you support the other's self-expression while listening?
Empathy/Listening
Which of the following is not a quality of the “rapport” between an interviewer and an interviewee?
Empathy/Listening
Empathy is not
Empathy/Listening
Which of the following is not a downside of empathy?
2 out of 6
Emotional management/Self control
What is the meaning of self-control?
Emotional management/Self control
Emotions are:
Emotional management/Self control
Which of the following statements about self-control is NOT true?
Emotional management/Self control
Which of the following is NOT an example of a lack of self-control?
Emotional management/Self control
Your client has rescheduled his/her appointment again at the last minute. This is not the first time you've canceled your prior engagements to accommodate this client's schedule. It leaves you greatly inconvenienced and irritated, but this is a very important client for your company. Then:
3 out of 6
Sensitivity
What environment/place should the counselor choose for the first meeting with a client and for sensitive issues?
Sensitivity
Imagine you are doing a consultation and you would like to know something about the background of the person. Do you ask the person about what he/she has experienced during the journey to the host country?
Sensitivity
What would be a good option for a trauma-sensitive excursion you could take with a group of migrant women?
Sensitivity
What kind of method could you use to deal with difficult or sensitive issues in a group of migrant women?
Sensitivity
During a conversation it turns out that a client does not understand me. How do I respond and convey my content?
4 out of 6
Ask for help
Why is it important to encourage people to get help?
Ask for help
In what kind of situations should you ask for help?
Ask for help
Name some reasons why it can be difficult for some people to ask for help.
Ask for help
How can you best find help?
Ask for help
If your client comes to very upset about a problem and you are not sure if you can solve it, what should you say?
5 out of 6
Having a positive attitude
What this positive attitude actually means?
Having a positive attitude
What are some traits of positive attitude people?
Having a positive attitude
Why some people are having a hard time being optimistic and having a positive attitude?
Having a positive attitude
How can we help people think and behave in a more positive and optimistic way?
Having a positive attitude
Which of the following is an example of positive thinking?
6 out of 6